Shipping policy

Store Name: Hazaplan
Email: contact@hazaplan.site
Address: 39-49 Commercial Road, First Floor Oceana House, Southampton, Hampshire, England, SO15 1GA

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

If we experience a high volume of orders, processing times may be slightly delayed. Any significant delay will be communicated by email.

Shipping Rates and Costs

We offer free shipping on all eligible orders unless otherwise stated at checkout.

There are no hidden shipping charges.

Shipping Destinations

We currently ship to:

  • United Kingdom
  • Europe
  • United States
  • Selected international destinations (availability may vary)

If we do not ship to your location, you will be notified during checkout.

Estimated Delivery Time

Estimated delivery times are as follows:

  • United Kingdom: 2–5 business days after shipment
  • Europe: 5–10 business days after shipment
  • United States & International: 7–15 business days after shipment

Delivery times are estimates only and may vary due to courier delays, customs processing, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Tracking updates may take up to 24 hours to appear.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time, please contact us at contact@hazaplan.site.

We will work with the shipping provider to investigate and resolve the issue.

Incorrect Address

Please ensure your shipping address is correct before completing checkout.

Hazaplan is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the package and product.

We will arrange a replacement or refund at no additional cost where applicable.

Contact Us

For any shipping-related questions, please contact us:

Hazaplan
Email: contact@hazaplan.site
Phone: +44 7828 747003
Address: 39-49 Commercial Road, First Floor Oceana House, Southampton, Hampshire, England, SO15 1GA